What is not covered by Concierge Hours

Concierge hours do NOT include non-service-based fees such as software licenses, stock images, video, or audio etc. Expenses for materials are additional and will be invoiced separately, with prior client approval, or we will ask you to purchase these directly so you...

How do I see a balance of my hours

We use project management software to track work done and time spent. Monthly, we will send you a report of work in progress, work completed, and time spent.You can also reach out to our Customer Support Team if you would like a report generated during the...

How are my concierge hours tracked?

All time worked is recorded to the minute. All of your hours are tracked, recorded and reported each month. You will see exactly how your investment in us was leveraged each and every month. You (the client) have twelve (12) months from the date of purchase to use the...